These Terms and Conditions govern your use of the website operated by Westmoor Consulting Ltd (the "Website") and your engagement with Westmoor Consulting Ltd (the "Company") for consulting services. By accessing and using this Website, or by engaging the Company to provide consulting services, you agree to be bound by these Terms and Conditions in their entirety.
Westmoor Consulting Ltd is a limited company registered in England and Wales, located at 12 Friar Street, 2nd Floor, Reading, RG1 1DB, United Kingdom. We are a professional management consulting firm specialising in business process optimisation, operational efficiency improvement, and change management services for UK-based organisations.
By accessing this Website or requesting or engaging our consulting services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must not access the Website or use our services. Continued use of the Website or engagement with our services constitutes your acceptance of these Terms and Conditions.
We reserve the right to modify these Terms and Conditions at any time without notice. Any changes will be effective immediately upon posting to the Website. Your continued use of the Website or engagement with our services following posting of modified terms constitutes your acceptance of the modified terms. We recommend that you review these Terms and Conditions periodically to remain informed of any changes.
You may access and use this Website for lawful purposes only. You agree not to use the Website in any way that is unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, or in any other way objectionable. You agree not to transmit any viruses, malware, or other harmful code through the Website.
All content on this Website, including text, layout, design, images, logos, graphics, and other materials, is the intellectual property of Westmoor Consulting Ltd or has been licensed to us. You may view and print pages for personal, non-commercial use only. You may not copy, reproduce, distribute, transmit, modify, or create derivative works based on Website content without our prior written consent.
You agree not to: use automated tools (bots, crawlers, scrapers) to access or extract Website content; frame or embed Website content on other websites; attempt to gain unauthorised access to Website systems or data; disrupt normal Website operation; or use the Website for any commercial purpose without prior written authorisation.
The Website may contain links to external websites operated by third parties. We are not responsible for the content, accuracy, or practices of external websites. Your use of external websites is subject to their terms and conditions. We do not endorse third-party websites or content unless explicitly stated.
You are responsible for your use of the Website and for ensuring that your use complies with all applicable laws and regulations. You are also responsible for maintaining the confidentiality of any login credentials or account information.
Our consulting services are provided pursuant to separate written engagement agreements between you and the Company. These Terms and Conditions apply in addition to, and do not replace, terms contained in engagement agreements. In the event of conflict between these Terms and Conditions and a specific engagement agreement, the terms of the engagement agreement shall prevail.
The scope of consulting services, deliverables, timeline, and fees are specified in the written engagement agreement. Services are provided based on information supplied by you and within the constraints specified in the engagement agreement. The Company will exercise professional judgment in delivering services, but cannot guarantee specific outcomes.
As our client, you agree to: provide timely access to relevant information, staff, and systems required to deliver the services; make available appropriate staff to participate in the engagement; provide clear direction on priorities and decision-making; and maintain confidentiality of consulting activities and recommendations until appropriate disclosure decisions have been made.
We provide consulting services based on information available to us and within the agreed scope. We do not conduct forensic investigations, financial audits, or provide legal advice. We do not guarantee achievement of specific outcomes. Success of implementations depends significantly on your organisation's commitment to change and quality of execution.
Timeframes specified in engagement agreements are estimates. Delays may occur due to circumstances outside our control, including delays in obtaining information, changes in scope, or unforeseen complications. We will notify you promptly of any anticipated delays and discuss revised timelines.
If you request changes to the agreed scope of services, we will assess the impact on timeline and fees. Changes that result in additional cost or extended timeline will require agreement on revised fees and timeframes before work proceeds.
Consulting fees are specified in your written engagement agreement. Fees may be structured as fixed project fees, daily or hourly rates, or other arrangements as agreed. All fees are stated exclusive of VAT unless otherwise specified.
Payment is due within 30 days of invoice date unless otherwise specified in the engagement agreement. We will invoice you monthly for services provided or according to milestones specified in the engagement agreement.
Expenses such as travel, accommodation, and materials may be reimbursed at cost or according to the fee structure specified in the engagement agreement. We will obtain your prior approval for significant expenses before incurring them.
If payment is not received within 30 days of the invoice date, we may charge interest at 8 percent per annum above the Bank of England base rate on outstanding amounts. We may also suspend services until outstanding amounts are paid.
Where engagements extend beyond 12 months or where hourly or daily rates apply, we reserve the right to adjust fees with 30 days' notice to reflect changes in our cost of delivery or market conditions.
We treat all information provided by you or obtained during our engagement as confidential. We will not disclose client information, project details, findings, or recommendations to external parties without your prior written consent, except where required by law or court order.
You agree to maintain confidentiality of our recommendations, methodologies, and consulting advice unless and until you decide to disclose this information publicly. You should not share our reports or recommendations with external parties, competitors, or suppliers without our consent.
Any personal data provided by you during the course of our engagement will be processed in accordance with UK GDPR and our Privacy Policy. Please refer to our Privacy Policy for full details on how we process personal data.
To the maximum extent permitted by law, Westmoor Consulting Ltd shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of the Website or our consulting services, even if we have been advised of the possibility of such damages. This includes loss of profits, loss of business opportunity, loss of data, or business interruption.
Our total liability to you for all claims arising from the Website or our consulting services shall not exceed the total amount of fees paid by you to us in the 12 months preceding the claim. Some jurisdictions do not allow limitation of liability for certain damages, in which case this limitation will not apply to the extent prohibited by law.
The Website and our consulting services are provided on an "as is" basis. We do not warrant that the Website will be error-free, uninterrupted, or free from harmful code. We do not warrant that our consulting recommendations will achieve specific outcomes or results.
Our consulting recommendations are provided for your consideration and decision-making. You should not rely solely on our recommendations without conducting your own assessment, seeking legal or financial advice where appropriate, or considering input from other advisers.
You agree to indemnify, defend, and hold harmless Westmoor Consulting Ltd, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: your use of the Website; your breach of these Terms and Conditions; your violation of applicable law; or any claim that your use of the Website or our services infringes the intellectual property rights of a third party.
We will defend you against claims that our consulting services, as performed according to the engagement agreement, infringe the intellectual property rights of third parties. We will, at our option and expense, modify the infringing services or obtain the right for you to continue using them.
Either party may terminate a consulting engagement by providing 30 days' written notice to the other party. Upon termination, you must pay for all services rendered through the termination date, including reimbursable expenses incurred.
We may immediately terminate an engagement without notice if you breach material terms of the engagement agreement or these Terms and Conditions and do not cure the breach within 10 days of written notice.
Upon termination, our obligations under the engagement agreement cease. We are entitled to retain copies of work product for our records and archival purposes, subject to confidentiality obligations.
These Terms and Conditions and all use of the Website and our consulting services shall be governed by the laws of England and Wales, United Kingdom, without regard to conflict of law principles.
You irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for resolution of any disputes arising from these Terms and Conditions, the Website, or our consulting services.
Before commencing legal proceedings, the parties agree to make a good faith effort to resolve disputes through negotiation and discussion. If negotiation is unsuccessful, either party may pursue legal proceedings as permitted by law.
These Terms and Conditions, together with any written engagement agreement, constitute the entire agreement between you and Westmoor Consulting Ltd regarding the Website and our consulting services, and supersede all prior or contemporaneous understandings and agreements.
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.
You may not assign or transfer your rights or obligations under these Terms and Conditions or any engagement agreement without our prior written consent. We may assign our rights and obligations to affiliate companies or service providers.
We are not liable for failure to perform our obligations when such failure results from circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, pandemics, or government actions. We will notify you promptly of force majeure events and resume performance as soon as practicable.
All notices under these Terms and Conditions or engagement agreements should be sent to the contact details specified on our website or in the engagement agreement. Notices are deemed received when delivered in person, sent by email, or delivered by certified mail three business days after posting.
For questions about these Terms and Conditions, please contact us at contact@westmoorconsulting.co.uk or telephone +44 118 957 3000.