This section contains answers to common questions about Westmoor Consulting Ltd, our services, privacy practices, and how to work with us. If you have additional questions not addressed here, please do not hesitate to contact us.
Westmoor Consulting Ltd is a management consulting firm specialising in business process optimisation, operational efficiency improvement, and change management. We work with UK-based organisations to help them improve operational performance, reduce costs, and achieve strategic objectives. We provide consulting services ranging from business process analysis to change management support.
Westmoor Consulting Ltd was established to provide professional consulting services to UK businesses. Since our founding, we have worked with a diverse range of organisations across multiple sectors and industries, building experience and relationships that enable us to provide high-quality consulting services.
Our registered office and operational location is 12 Friar Street, 2nd Floor, Reading, RG1 1DB, United Kingdom. This is our primary location from which we operate and from which we manage our consulting engagements.
We have experience working with organisations across multiple sectors including financial services, manufacturing, distribution and logistics, retail, healthcare, public sector, professional services, and technology. Our diverse sector experience enables us to provide valuable sector-specific insights and access to industry benchmarks.
We work with organisations of varying sizes. Whilst we have experience with large enterprises, we also work with mid-sized organisations and smaller companies seeking professional consulting support. The appropriateness of an engagement depends on the nature of your challenges and consulting needs rather than on company size alone.
We offer a range of consulting services including business process optimisation and redesign, operational efficiency review and improvement, organisational structure and design, change management and implementation support, strategic business reviews, and cost reduction and procurement optimisation. More detailed information about each service is available on our Services page.
Consulting fees vary significantly depending on the scope of work, complexity, duration, and resources required. There is no single "standard" fee. We provide detailed fee proposals following an initial consultation and scoping discussion. These proposals specify fees and conditions without obligation to proceed. Contact us to discuss your requirements and obtain a proposal.
Duration varies widely depending on scope and complexity. Some engagements may be completed in a matter of weeks, whilst others extend over several months. During our initial consultation, we will provide an estimated timeline and discuss any constraints or preferences regarding timing.
We respect client confidentiality and cannot share details about specific client engagements without their permission. However, we are happy to discuss our experience in relevant sectors, describe typical engagement approaches, and discuss what other clients have achieved. We can provide references from clients willing to speak about their experiences if you request this during our initial discussion.
Engagements typically conclude when recommendations are documented, implementation plans are established, and your team has the knowledge and capability to proceed independently. We do not provide ongoing support beyond the scope specified in the engagement agreement. However, many clients return for additional projects as new challenges emerge or business conditions change.
We assess IT requirements and recommend system capabilities as part of our consulting work. However, actual IT system selection and implementation is typically client responsibility or requires IT implementation specialists. We work in partnership with IT providers where systems changes are necessary to support process or operational improvements.
You can contact us via telephone, email, or our website contact form. Please provide information about your organisation, the challenges you are facing, and your objectives. We will respond to your enquiry within 24 hours and propose an initial consultation to discuss your requirements in more detail.
No. We provide an initial consultation without charge or obligation. This allows us to understand your requirements and you to understand how we work and whether we are a good fit for your needs. Following the initial consultation, if you wish to proceed with a more detailed assessment or proposal, we will discuss fees and terms.
It is helpful to prepare information about your organisation (size, sector, structure), specific challenges or issues you are facing, outcomes you hope to achieve, key decision-makers, timeline expectations, and any constraints. However, you do not need to have detailed information prepared for an initial consultation. We will guide the discussion and ask for additional information as needed.
We typically begin with a discovery and diagnostic phase, which may involve interviews with your staff, review of documentation, and preliminary analysis. We then work with your team through the analysis and recommendation development phase, implement improvements with your team, and conclude with documentation and knowledge transfer ensuring your team can sustain improvements.
Effective consulting requires access to relevant business information. We understand concerns about confidentiality and operate under strict confidentiality obligations. All information provided is protected by confidentiality agreements and secure information handling procedures. Client confidentiality is fundamental to our practice.
Yes. We typically work collaboratively with our client's other professional advisers. We communicate with accountants, solicitors, and other advisers as appropriate to ensure consistency and to address issues that may intersect with other professional services.
We treat personal data with the utmost care and implement comprehensive security measures including encryption, secure storage, access controls, and secure disposal procedures. All personal data is processed in compliance with UK GDPR and the UK Data Protection Act 2018. For full details, please refer to our Privacy Policy.
When you contact us via telephone, email, or our website contact form, we collect information you voluntarily provide including your name, organisation, email, telephone number, and details about your enquiry. We use this information only to respond to your enquiry and contact you about our services.
No. We do not share your contact information with external parties without your explicit consent. Information you provide is used solely to respond to your enquiry and to provide information about our services. You may request that we not contact you at any time.
We retain contact information from website enquiries for two years from the date of enquiry. During consulting engagements, we retain business information and contact details for seven years after the engagement concludes to satisfy legal and business requirements. You may request deletion of your information at any time subject to legal retention requirements.
UK GDPR provides you with rights including the right to access your personal data, right to correct inaccurate data, right to deletion (with exceptions), right to restrict processing, right to object to processing, right to data portability, and right to lodge complaints with the Information Commissioner's Office. Details of how to exercise these rights are contained in our Privacy Policy.
Yes, we use cookies to provide website functionality, gather usage analytics, and remember your preferences. We place essential cookies automatically, and non-essential cookies only with your prior consent. You can manage your cookie preferences through our cookie management tool. For full details, please see our Cookie Policy.
You can contact us by telephone at +44 118 957 3000, by email at contact@westmoorconsulting.co.uk, by postal mail to 12 Friar Street, 2nd Floor, Reading, RG1 1DB, or through our website contact form. Response time is typically within 24 hours during working days.
We operate Monday through Friday from 08:30 to 17:30. We are closed on weekends and UK bank holidays. Calls received outside business hours will be returned the next working day. Email enquiries are responded to within 24 hours during working days.
Our consulting services are primarily focused on UK-based organisations. If you are a UK-registered company with international operations, we may be able to assist. Please contact us to discuss your specific circumstances.
If you have concerns about our services, please contact us so we can address them. We take complaints seriously and will work to resolve issues promptly. Details of our complaint handling process are available in our Terms and Conditions.
Westmoor Consulting Ltd maintains comprehensive professional indemnity insurance covering our consulting services. This provides protection for our clients in the unlikely event of professional negligence. Details of our insurance coverage are available upon request.
Whilst we are not subject to regulatory oversight by a specific professional body, we operate according to professional consulting standards and maintain appropriate professional liability insurance. Our engagement practices follow established consulting industry norms and professional conduct standards.
All consulting engagements are governed by English law and subject to the jurisdiction of the courts of England and Wales. This is specified in our engagement agreements and Terms and Conditions.
Our Terms and Conditions provide for initial negotiation to resolve disputes. If negotiation is unsuccessful, disputes are resolved through the court system in England and Wales. Before pursuing legal proceedings, we encourage parties to attempt resolution through discussion and negotiation.
Contact us directly for prompt assistance with any questions about our consulting services, privacy practices, or how we work.
Phone: +44 118 957 3000
Email: contact@westmoorconsulting.co.uk
Hours: Monday-Friday, 08:30-17:30